Your UKOI order, carefully handled from us to you.

We want receiving your UKOI products to feel as easy and dependable as ordering them.

Orders are carefully prepared, shipped with trusted U.S. carriers, and include tracking so you can follow your package from dispatch to delivery.

Free U.S. Shipping

Enjoy free U.S. shipping on orders of $50 or more.

For orders under $50, the available shipping rate is calculated automatically at checkout based on your delivery address and selected shipping method.

You’ll always see the shipping cost before completing your purchase.

When Will My Order Ship?

Most orders are prepared and dispatched within 1–2 business days.

Once your order leaves us, you’ll receive a shipping confirmation email with your tracking information.

Orders placed on weekends or holidays will begin processing on the next business day.

When Will My Order Arrive?

After processing, most U.S. orders arrive within approximately:

3–7 BUSINESS DAYS

Delivery timing may vary depending on your location, carrier conditions, holidays, severe weather, or periods of unusually high shipping demand.

Your tracking information will provide the most current delivery estimate once your order is on its way.

Track Your Order

As soon as your order ships, we’ll email you a tracking number.

Use the tracking link in your shipping confirmation email to follow your package from dispatch through delivery.

We Ship With Trusted Carriers

UKOI orders are shipped using established U.S. delivery carriers such as UPS and FedEx, depending on your location and the most appropriate available service.

Carrier selection may vary by order.

Please Check Your Shipping Address

Before completing checkout, please make sure your shipping address is complete and correct.

If you notice an error after placing your order, contact us as soon as possible at hi@ukoi.us.

We’ll do our best to help before the order ships, although changes may not be possible once the package has been dispatched.

Lost, Damaged, or Incorrect Order?

If your package arrives damaged, you receive the wrong item, or your order appears to be lost in transit, contact us at hi@ukoi.us.

Please include your order number and a short description of the issue.

Our Customer Care team will review it and help you with the next steps.

Questions About Your Order?

We’re here to help.

If you have a question about shipping, tracking, or an existing order, contact us at:

hi@ukoi.us

We want you to feel confident ordering from UKOI — from checkout through delivery.